Shipping Policy
Everything you need to know about how we deliver your orders.
Our Shipping Services
At Selzio, we strive to provide reliable, fast, and affordable shipping options for all our customers across Bangladesh. We work with trusted courier partners to ensure your orders reach you safely and on time.
Nationwide Delivery
We deliver to all 64 districts in Bangladesh, including remote areas.
Fast Processing
Most orders are processed and shipped within 24 hours of confirmation.
Order Tracking
Track your package every step of the way with our real-time tracking system.
Shipping Methods & Costs
| Location | Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|---|
| Dhaka City | Express Delivery | 1-2 Business Days | ৳50 |
| Dhaka Suburbs | Standard Delivery (Savar, Gazipur, Narayanganj, Tongi, Keraniganj, etc.) | 1-2 Business Days | ৳100 |
| Outside Dhaka (Major Cities) | Standard Delivery (Chittagong, Sylhet, Rajshahi, Barishal, etc.) | 2-3 Business Days | ৳120 |
* Same Day Delivery is available for orders placed before 12:00 PM, subject to product availability and delivery address within Dhaka city limits.
Free Shipping Available!
Enjoy free shipping on all orders above ৳2000. Applicable nationwide except for remote areas where a reduced shipping fee may apply.
Order Processing Timeline
Order Placement
Your order is received and confirmed. You'll receive an order confirmation email or SMS.
Order Processing
We prepare your order, including verification, picking, and packing. This typically takes 6-12 hours for in-stock items.
Shipping
Your order is handed over to our courier partner. You'll receive a tracking number via email or SMS.
Delivery
The courier delivers your order to your specified address. For COD orders, payment is collected at this time.
Important Notes
- Orders placed after 5:00 PM will be processed the next business day
- Processing times may be longer during peak seasons, promotions, or holidays
- Pre-order or out-of-stock items will have different processing times, which will be communicated at the time of purchase
Order Tracking
We provide real-time tracking for all orders. Once your order is shipped, you'll receive a tracking number via email or SMS that you can use to track your package.
You can track your order by:
- Visiting your account dashboard
- Using the tracking link in your shipping confirmation email
- Contacting our customer service team with your order number
Track your package every step of the way
International Shipping
Currently, we only offer shipping within Bangladesh. We plan to expand our services to include international shipping in the future. Please check back for updates or contact our customer service team for special arrangements.
Additional Shipping Policies
Address Accuracy
It is the customer's responsibility to provide accurate and complete shipping information. We are not responsible for delays or non-delivery due to incorrect address information.
Order Modifications
Once an order has been placed, changes to shipping address or shipping method must be requested within 2 hours and are subject to approval based on processing status.
Shipping Delays
While we strive to meet all delivery timeframes, delays may occur due to unforeseen circumstances such as weather conditions, public holidays, or other factors beyond our control.
Undeliverable Packages
If a package cannot be delivered (e.g., no one available to receive it, incorrect address), the courier will attempt delivery up to three times. After the third attempt, the package will be returned to our facility, and we will contact you regarding redelivery options.
Questions About Shipping?
Our customer service team is here to help with any shipping-related questions or concerns.